Frequently Asked Questions

Are all items authentic?

Yes. Every item offered for sale at Real Luxury Vancouver has been carefully reviewed and sourced from trusted luxury suppliers and professional auctions. We never knowingly list counterfeit products. If an item's authenticity cannot be verified to our standard, it is not offered for sale.

Where do you source your products?

Our inventory is sourced from established luxury resale suppliers and professional auctions. Each piece is individually inspected, photographed, and described before being listed.

Do you ship internationally?

Yes. We ship across Canada and internationally. Customers are responsible for any applicable customs duties, taxes, or import charges for international orders.

How long does shipping take?

Delivery times vary depending on your location and the shipping service selected at checkout. Tracking information is provided once your order has shipped so you can monitor your delivery.

What payment methods do you accept?

We accept all major payment methods available at checkout, including credit cards and other secure payment options. All transactions are processed securely.

What is your return policy?

Because our products are unique pre-owned items, all sales are final unless an item is materially different from its description or there is a verified authenticity concern supported by written documentation from a recognized professional authentication service. Please review all photographs, measurements, and condition details carefully before purchasing.

How can I track my order?

Once your order ships, you will receive tracking information by email. You can use this information to monitor your delivery at any time.

Do you provide additional photos?

Yes. We are happy to provide additional photographs of any item upon request before you make your purchase. Please contact us and we will respond as promptly as possible.

Can I request measurements?

Yes. If you require specific measurements or additional condition details for any item, please contact us before purchasing and we will be glad to assist.

How do I contact customer support?

You can reach us through our Contact Us page. Our team is available to answer questions before and after your purchase. We aim to respond to all inquiries promptly.