Privacy Policy

At Real Luxury Vancouver, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

Information We Collect

When you place an order or create an account, we may collect the following information:

Full name
Email address
Phone number
Billing and shipping address
Payment information (processed securely through our payment provider)

We may also collect non-personal information such as browser type, IP address, and pages visited to help us improve our website.

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations and shipping updates
Provide customer support and respond to inquiries
Improve our website and shopping experience
Send marketing communications, where you have opted in

Payment Security

All payment transactions are processed through secure, encrypted payment processors. We do not store your full payment card details on our servers. Our checkout is secured with SSL encryption to protect your information at all times.

Cookies and Website Analytics

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You may disable cookies through your browser settings; however, some features of our website may not function properly without them.

Email Marketing

If you subscribe to our newsletter or opt in to marketing communications, we may send you updates about new arrivals, special offers, and exclusive finds. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly. We will never sell your email address to third parties.

Third-Party Services

We use trusted third-party services to operate our store, including Shopify (our e-commerce platform), payment processors, and shipping carriers. These third parties have access to your information only as necessary to perform their services.

How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Your Privacy Rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal information. To exercise any of these rights, please contact us through our Contact Us page.