Terms & Conditions

Please read these Terms & Conditions carefully before using our website or placing an order. By accessing our website or making a purchase, you agree to be bound by these terms.

1. Acceptance of Terms

By using the Real Luxury Vancouver website and placing an order, you confirm that you have read, understood, and agree to these Terms & Conditions. If you do not agree, please do not use our website or services.

2. Product Descriptions and Condition Accuracy

We make every effort to accurately describe and photograph each item. All products are pre-owned and may show minor signs of use consistent with their age and condition grade. Condition details are disclosed in each product listing. We encourage customers to review all photographs and descriptions carefully before purchasing. If you require additional information, please contact us before placing your order.

3. Pricing and Payment

All prices are listed in Canadian dollars unless otherwise stated. We reserve the right to update pricing at any time without prior notice. Payment must be received in full before an order is processed. We accept all major payment methods available at checkout. All transactions are processed securely.

4. Order Acceptance and Cancellation

Placing an order does not constitute a binding contract until we confirm acceptance of your order. We reserve the right to cancel any order at our discretion, including in cases of pricing errors, stock discrepancies, or suspected fraudulent activity. In such cases, a full refund will be issued promptly.

5. Shipping and Delivery

We ship across Canada and internationally. Delivery times vary by destination and shipping method. Tracking information is provided once an order ships. Customers are responsible for any applicable customs duties, taxes, or import charges. Real Luxury Vancouver is not responsible for delays caused by carriers or customs authorities.

6. Returns and Refunds

All sales are final. Returns are only accepted if an item is materially different from its description or if there is a verified authenticity concern supported by written documentation from a recognized professional authentication service. Customers must contact us within a reasonable time of receiving their order. Items must be returned in the same condition as received. Return shipping costs are the responsibility of the customer unless otherwise agreed.

7. Authenticity Guarantee

Every item sold by Real Luxury Vancouver is carefully inspected and sourced from trusted luxury suppliers and professional auctions. We never knowingly sell counterfeit products. If an item cannot be verified to our authenticity standard, it is not listed for sale. For further details, please review our Authenticity Guarantee page.

8. Intellectual Property

All content on this website, including text, photographs, logos, and design elements, is the property of Real Luxury Vancouver or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this website without our prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Real Luxury Vancouver shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products. Our total liability in connection with any order shall not exceed the purchase price paid for the item in question.

10. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Province of British Columbia, Canada. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of British Columbia.

11. Contact Information

If you have any questions about these Terms & Conditions, please contact us through our Contact Us page. We are committed to resolving any concerns in a professional and timely manner.

These Terms & Conditions may be updated from time to time. Continued use of our website following any changes constitutes your acceptance of the revised terms.